A web-based field service workforce scheduling application. No software to install, accessible by any mobile device.
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It's not uncommon for the issue of security to be raised in any conversation involving web-based applications (“cloud computing”). The clearest way that I've found to address this is to compare what we do at Conductrus to what the banking institutions do to protect the transactions that consumers initiate through their personal web accessed accounts.
The banks use a technology known as Secure Socket Layer (SSL). SSL is an encryption technique that ensures that data passed over the internet isn't in a "readable" form. We use the exact same technology in securing the Conductrus workforce scheduling software solution.
You can tell if the site that you’re interacting with uses SSL by looking at the address bar. You should be safe if the address looks like this:
"https://www.site_you_are_accessing.com"
The “s” that you see at the end of the “http” is the indication that the site is using SSL encryption. If you don't see the "s" then the site isn't using SSL (and you have a reason to be concerned about security).
There are several levels of SSL encryption as well. Most sites today (Conductrus and your bank included) use the most secure 128 bit SSL encryption.
For the purposes of this discussion that's really all that the normal business person should need to know.
Jeff Rollins is the CEO at Conductrus, a software as a service (SaaS) provider of workforce scheduling software tools for businesses with mobile field service management needs.
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